Skip to main content
Logo
English (US) Deutsch (Deutschland)
Submit a request Sign in
English (US) Deutsch (Deutschland)
  1. XOUXOU Help Center
  2. XOUXOU Help Center

XOUXOU Help Center

Product and Sustainability

  • How do pre-orders work?
  • Is it possible to buy gift cards?
  • Are there only Phone Necklaces for iPhones?
  • Will there be Silicone Cases products for Android phones?
  • Are planning on developing more sustainable products in the future?
  • What's the best way to clean my case?
  • See all 9 articles

Shipping and Shipping Cost

  • Do I have to pay additional customs fees?
  • What are you shipping rates?
  • Which countries do you deliver to?
  • What are the consequences of COVID-19 for XOUXOU Deliveries?

Claims

  • How do I file a claim?

My Order

  • 3 for 2 Sale
  • Do I have to be registered as a customer to order?
  • I didn't get an order confirmation or shipping notification yet.
  • Can I change or cancel my order?

Returns

  • Can I request a switch of my returned item to a different phone model or color?
  • I got a refund notification but the money was not transferred back to me yet. What can I do now?
  • An article was missing in my order. What can I do now?
  • I received the wrong product. What can I do now?
  • How do I get a return label?
  • How can I send my order back?

Payment

  • Which payment methods do you offer?
Logo
XOUXOU
  • EU Store
  • US store
  • About Us
  • Blog
  • Press
  • Career
  • Contact
Support
  • Terms of use
  • Cancellations
  • Terms of use
  • Privacy Policy
  • Cookies
  • Imprint
Contacts
  • support@xouxouberlin.com
© XOUXOU Help Center